COVID-19 safety after 19th July 2021

COVID-19 Safety: What measures has Observatory & Wardale Williams taken to keep our patients and staff safe?

After 19th July 2021

Even though lockdown restrictions are easing, we are maintaining our COVID-19 safety procedures.


We are a healthcare provider regulated by the NHS and we need to continue to keep everyone safe. The NHS has confirmed that guidance for healthcare providers remains unchanged after 19th July 2021. This will make visiting our practice a much more pleasant experience and will give you peace of mind. We want all of our patients and staff to be comfortable and feel safe.


We will continue to operate by appointment only. We can then plan for and control how many people are in the practice at once. This will ensure that your visit is relaxed, with time to ask questions and time to hear explanations.


We request that our patients continue to wear a face covering in the practice, unless exempt. Our Optometrists will continue to wear high quality FFP2 respirators. All other staff will continue wearing masks when they are near a patient.


We also request that our patients continue to observe social distancing measures.


Please see below for more information on the steps we are taking to keep you safe.

COVID-19 Safety Precautions

As a Primary Healthcare Practice regulated by the NHS, we have taken stringent measures to ensure everyone’s safety. This includes, but is not limited to:
  • Appointment-only gives you a relaxed & comfortable experience. We can plan, prepare and control who comes in and how many people are in the practice.
  • Sanitiser stations throughout the practice – lots of them!
  • PPE for all staff and Perspex screens on dispensing desks and reception. Our staff wear masks when near patients.
  • Controlled frame selection to ensure disinfection between patients.
  • Strict NHS guidelines are in place for cleaning and sanitising surfaces and equipment between patients.
  • Collection of glasses is also by appointment to control who is in the practice at any one time.
  • Contact lenses collection can be done without an appointment but you may have to wait outside if there are others already in the practice, so an appointment is recommended.

Our experience and professionalism, in addition to our independent status, means that we can implement the highest safety standards regardless of cost (which we have, as you would expect!). Please remember that we are a healthcare practice and part of the NHS. We have stricter measures in place than a regular shop so you can be assured of complete comfort and safety.

COVID-19 and Eye Tests

  • Eye tests are through pre-arranged appointment only which limits the number of patients in each practice.
  • For your safety, the Optometrist will be wearing the NHS-recommended PPE which includes gloves and an apron as well as an FFP2 respirator.
  • There will be a breath guard between you and the Optometrist during the eye test.
  • The room will be sanitised between appointments and the equipment cleaned with alcohol wipes. This has always been done.