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Observatory the Opticians & Wardale Williams the Opticians

"Went for the first time yesterday and they are so human and helpful. They also have a section dedicated to vibrant colour frames it is very refreshing to go to an opticians that has time for clients".

“Very friendly, very professional, very explanative, very very good in general. I'm very happy with the service that they offer. I would also be very happy to recommend. I'm a very happy customer/patient.”.

"Fantastic customer service - nothing too much trouble! Felt valued - given helpful attention with eye test and choosing glasses! Best experience ever, thank you so much".

"I was made very welcome & all the team were very professional & extremely lovely & kind. I was not pushed into having expensive frames etc only the ones that were in my budget as I needed 2 new pairs. I would highly recommend them as they are all so kind, & understanding & very cheerful! Thankyou all so much! Wishing you all the very best & your new premises are lovely & very relaxing..thankyou".

"Booked an emergency appointment and got one for the very next day! Great, friendly staff, helped put me at my ease and took my mind of my eye issues. Optician was really efficient and took her time to make sure there was no damage to my eye. Left feeling relieved and so grateful. Would definitely recommend to anyone!"

“A wonderful friendly service and very organised, the staff can't do enough to help. I hadn't been to the opticians since before lockdown and was slightly apprehensive, but I needn't have worried as everything is really organised and safe making me feel very reassured."

"What wonderful opticians and what a wonderful welcome, It is almost like going to see your family. Firstly I had a problem with my eye, which, after a careful and thorough examination, was diagnosed and the remedy prescribed. Then I managed to break my spectacles, which were swiftly mended. Unbelievable; and on top of this the staff members are so efficient and friendly and work so well as a team. This is definitely the place to come for friendly and caring attention and for the best optical experience around."

"Our whole family have always used this opticians, wouldn’t go anywhere else, trustworthy, friendly, but professional at the same time, what’s not to like. May they always be on our high street. Thankyou from one happy customer 😊"

"Originally arranged for eye test, as I was over due and had some concerns with eye sight. Friendly service, felt safe at all times, received a thorough eye examination and after given assistance in choosing a new pair of frames. Returning by appointment just over a week later to collect. Once again a safe, professional and friendly service. Excellent all round and will use again in the future."

“Confident, Competent, Professional, Friendly with Dignity and Kindness. Excellent service, 5 stars."

"I have bought my reading glasses and safety glasses for work from the Observatory. The service is always first class. The staff are always very courteous and professional and they make a good cup of tea too. My glasses are exactly what I wanted at a good price. I will be back".

"I have been coming here for some years now. I have always found you to be highly professional, welcoming, friendly and helpful. I have used Varifocal spectacles for a year now, as I drive and do a lot of reading and close work, and have just been for my annual eye test, which was really thorough and relaxed. Thank you Wardale Williams (The Observatory)! Highly recommended."

"My first appointment with the Observatory and I was very happy. Very attentive staff and very patient. Lots of help in choosing the right glasses. I recommend this Optician, a very professional service."

"A great personal service which isn't rushed and feels thorough. Plenty of time to ask questions and a real attention to detail from all of the team members. :)"

"Cannot say enough positive things about this great place!! Very friendly, helpful & knowledgeable staff, great selection of glasses & sunglasses, my three pairs were all ready in two weeks as promised. Very Covid secure as well. Would highly recommend!"

“Went to look in at the frame collection. Was greeted by amazing staff. As the daughter of an optician I can honestly say the customer service was excellent xx"

"1. Because the service is exceptional. Your optometrists go the extra mile and I feel safe knowing they are looking after my eyesight. 2. You have great glasses and sun glasses."

“A very professional, yet relaxing optician. A thorough eye examination that was explained in detail as it went along. No sales pressure in choosing frames, just expert help and advice. A model for the ideal optician. Well done."

"Super range of glasses, wonderful service. Exceeded my expectations and therefore bought two pairs !! Great shopping experience".

"Couldn't be happier with my experience. Thorough eye exam with an optician who really listened to what I needed, fantastic, friendly and helpful customer service, great selection of frames. And the lenses they recommended are a revelation; streets ahead of anything else I've tried. Perfect.".

"Absolutely lovely opticians, Every member of staff I encountered had a very warm and friendly approach. Felt confident in the advice I was given, no pushy sales techniques, Even during a pandemic I was made to feel welcome and not rushed. Brilliant work guys, top-class customer service.!! Thanks for all your help.. I will definitely recommend X".

"Highly professional examination and advice. Very helpful, friendly staff. Excellent value for money. I would never go back to a 'bargain' chain store optician again. This was my second return visit to Wardale Williams."

Simply the best opticians in Sudbury!! Would highly recommend.